Returns

Online Custom Orders

Custom upholstery and made-to-order items are final sale and not eligible for return. These pieces are crafted specifically for you and typically require 8–12 weeks for production, not including delivery time.

We recommend carefully measuring all spaces, including doorways and entry points, prior to ordering. Please note that fabric dye lots may vary slightly. Also, colors, finishes, and textures may vary slightly from their appearance on screen due to lighting and monitor settings. If you have questions about finishes or materials, our team is happy to assist prior to purchase.


White Glove/ Oversized Delivery Items

Furniture and oversized items delivered via White Glove service may be returned within 7 days of delivery, excluding custom and made-to-order items.

Please Note:

  • Items Must be in original condition
  • All returns must be approved prior to scheduling.
  • Original delivery fees are non-refundable.
  • Return delivery fees are the responsibility of the customer.
  • A restocking fee of up to 30% may apply.

Strobler In-House Delivery

For Deliveries completed by Strobler's in-house team, return delivery will be scheduled based on availability and location. Return delivery fees will apply.


Third-Party Delivery

For deliveries completed by third-party White Glove carriers, return delivery will be coordinated through the original carrier whenever possible. Return costs may vary based on location, item size, and carrier availability.

Return Shipping costs may differ from the original delivery fee and are not controlled by Strobler.

We strongly recommend inspecting all items at the time of delivery. Any visible damage must be noted with the delivery team.

Parcel Shipments (UPS/ FedEx)

Smaller items shipped vis UPS or FedEx are eligible for return within 7 days of delivery for a refund to the original form of payment, provided items are in original condition and packaging.


Online Damages & Claims

White Glove/ Oversized Delivery


All Furniture and oversized items are carefully inspected prior to shipment. Upon delivery, it is the customer's responsibility to inspect all items thoroughly before signing for the delivery.

For deliveries completed via White Glove Service (including freight or third-party carriers), any visible damage must be noted at the time of delivery.

  • If damage is present, the item should be refused and returned with the delivery team.
  • A signed delivery receipt without notation is considered acceptance of the item in good condition.
  • Strobler cannot accept damage claims once delivery has been signed for and accepted.

Parcel Shipments (UPS/ FedEx)


For items shipped via UPS or FedEx, any damage must be reported within 7 days of delivery, provided items are in original condition and packaging.

Please email onlineorders@strobler.com with:

  • Your order number.
  • Photos of the damaged item
  • Photos of the packaging

Claims will be reviewed and resolved on a case-by-case basis, including replacement or repair when applicable.


How to Start a Return Online

To initiate a return, please complete our online return request form within 7 days of delivery or pickup. All returns must be submitted and approved prior to returning any items.

Once your request has been reviewed our team with provide instructions for returning your item.


How to Return In-Store

Online orders may only be returned to our showroom with prior approval and appointment. Approved items can be brought to:

Strobler Home Furnishings

4721 Forest Drive

Columbia, SC 29206

803.790.6300

Please note:

  • Our showroom is unable to process refunds directly at the time of drop-off
  • All returns will be inspected and processed through our online system
  • Once approved, refunds will be issued within 3 business day of processing.
  • You will receive an email confirmation once your return has been completed.
  • Bank processing times for refunds may vary depending on your provider.
Start a return